At Maison Ciliane, we want you to love every purchase. If something isn't quite right, we're here to help.

Online Orders

If you wish to return an eligible item purchased online, you are responsible for shipping the item back to us.

If we made an error with your order (incorrect item, missing item, or shipping mistake), we'll gladly send the correct item to you at no additional cost.

Defective Items

If you believe your item has a manufacturing defect, please contact us within 7 days of receiving your order.

You may:

• 
  Return the item by mail, or
  
• 
  Bring it directly to our boutique.
  

Once inspected and approved, we'll repair, replace, or exchange the item whenever possible.

Jewelry Warranty

Maison Ciliane Jewelry

All Maison Ciliane jewelry is backed by a 1-Year Limited Warranty covering manufacturing defects.

This warranty covers:

• 
  Broken clasps
  
• 
  Manufacturing defects
  
• 
  Structural issues caused by craftsmanship
  

This warranty does not cover:

• 
  Normal wear and tear
  
• 
  Accidental damage
  
• 
  Loss or theft
  
• 
  Improper care or misuse
  

Naya Bijoux

Naya Bijoux pieces include a 60-Day Limited Warranty against manufacturing defects.

Returns

The following items may be returned within 7 days of purchase, provided they are unused, unworn, and in their original condition with all packaging:

• 
  Handbags
  
• 
  Clothing
  

Final Sale Items

For hygiene and safety reasons, the following items are final sale and cannot be returned or exchanged:

• 
  Cosmetics
  
• 
  Skincare
  
• 
  Body Care
  
• 
  Bath & Self-Care Products
  
• 
  Opened beauty products